Customer AI Ethical Use Policy

Effective Date: March 8, 2026

Company: Dashboard Automation Ltd. (operating as "Flashtask.ai")

1. Introduction

Dashboard Automation Ltd. integrates Artificial Intelligence (AI) into the Flashtask.ai platform to enhance user experience, optimise service matching, and improve operational efficiency. This Policy outlines our commitment to the responsible and ethical use of AI.

2. Our Commitment to Ethical AI

2.1. Transparency

We are transparent about when and how AI is used on Flashtask.ai, including AI-driven recommendations, automated customer support (chatbots), and dynamic pricing models.

2.2. Fairness and Bias Mitigation

We actively work to identify and mitigate biases in our AI algorithms to ensure fair and equitable treatment for all users, regardless of race, gender, age, religion, or any other protected characteristic.

2.3. Privacy and Data Protection

Your privacy is paramount. Data used to train and operate our AI systems is handled in strict accordance with our Customer Privacy Policy.

3. How AI Is Used on Flashtask.ai

Service Matching: AI analyses your service requests and matches you with the most suitable available Vendor

Price Estimation: AI generates price estimates based on service type, location, and demand

Customer Support: Our AI assistant helps you describe your needs and guides you through the booking process

Quality Assurance: AI monitors service quality metrics and flags anomalies for human review

4. Your Rights Regarding AI

You have the right to:

Request human review of any AI-generated decision that significantly affects you

Opt out of personalised AI recommendations (contact [email protected])

Receive an explanation of how AI influenced a specific recommendation or decision

5. Prohibited Uses

You agree not to attempt to manipulate, deceive, or exploit our AI systems, including through the submission of false information or adversarial inputs.

6. Contact Information

For questions about our AI practices, contact us at [email protected].